Arizona Skin Institute Policies
Explore the policies of Arizona Skin Institute regarding frequently asked questions.
At Arizona Skin Institute, we pride ourselves in treating our patients with the utmost care and consideration. The following procedures were created to make sure that we treat all patients fairly and equally regarding paying for the provided services.
Co-pays, Co-Insurance, and Deductibles
All co-payments, co-insurance, and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments, co-insurance, and deductibles from patients can be considered fraud. Please help us in upholding the law by paying your co-payment at each visit. For high-deductible plans that have not met their deductible, 100% of the estimated bill will be assessed after each visit unless a credit card policy form has been completed.
Please be aware that some — and perhaps all — of the services you receive may be non-covered or not considered reasonable or necessary by Medicare or other insurers. It is your responsibility to confirm whether service is covered prior to service being rendered. You must pay for these services in full at the time of visit unless prior arrangements have been made.
Proof of Insurance
We must obtain a copy of your driver’s license and current valid insurance card to provide proof of insurance. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for the balance of a claim.
We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not party to that contract.
If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If your insurance company does not pay your claim in 90 days, the balance may be billed to you.
If your account is over 60 days past due, you will receive a statement stating that you have 30 days to pay your account in full or your account will be sent to collections. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency and you and your immediate family members may be discharged from this practice. If this occurs, you will be notified by regular and certified mail that you have 30 days to find alternative medical care. During that 30-day period, our physician will only be able to treat you on an emergency basis.
If your account is sent to collections, a fee of 35% will be assessed in addition to the amount owed. In order for us to service your account or to collect any amounts you may owe, we may contact you using any telephone number associated with your account, including wireless telephone numbers, which could result in charges to you. We may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre-recorded/artificial voice messages and/or use of an automatic dialing device.
Please present a current photo ID card when making payments with a check. Our office does not accept “starter” checks. The check must have your printed name and address on it. Our policy is to charge a “non-sufficient balance” fee of $25 for checks returned by your bank for insufficient funds. These charges will be your responsibility and will be billed directly to you.
To complete disability or cancer insurance forms (other than the standard health insurance forms), we will charge a fee of $25 per form.
At Arizona Skin Institute we pride ourselves in giving our patients a natural look. We know that your business is important to us. Full payment for all services is expected at the time of the visit unless prior arrangements have been made.
Love us? We love referrals! If you refer a new patient to us and they subsequently purchase a service or products of $300 or more, you will receive a $50 credit on your account to be used towards any purchase.
We are excited to offer a 10% discount to all members of the military and to teachers. All discounts apply to regular-priced services and cannot be combined with other offers.
We accept Visa, MasterCard, American Express, Discover credit/debit cards, and cash. We do not accept personal checks for cosmetic services. For your convenience, we also offer financing through the CareCredit. You can apply online for the card here. The application process is quick and provides an instant credit decision. CareCredit also offers 6-month interest-free plans.
Credit Card On File
Our payment processor, PayJunction, keeps the last payment on file in their secure online PCI-DSS vault. We do not have access to your full credit card number or CVV nor are they stored on our premises. For unpaid balances greater than 30 days, we will charge the remainder of your balance to your card. 48 hours prior to this charge being made, we will notify you by email, phone, or text message. Please notify us in advance if you wish to set up an automatic payment plan instead.
Scheduling, Cancellations, and No-Shows
We do not accept walk-in appointments. All appointments regarding services, finances, clinical, and administrative need to be scheduled with the doctor prior to starting your treatment.
In consideration of our scheduled clients, we ask that each client make every effort to be on time to their appointment. If a client is 15 minutes late or beyond, we may need to reschedule the appointment for another day and time. If this occurs, it will be considered as a no-show appointment.
If an appointment needs to be canceled or rescheduled, we require a 24-hour notice; otherwise, the client will be considered a no-show appointment. For longer appointments — like for fillers, microneedling, laser treatments, and surgical procedures — we require a 48-hour notice.
If you fail to notify us of your need to cancel or reschedule, a no-show fee will be assessed. These charges will be your responsibility and will be billed directly to you. Please help us to serve you better by keeping your scheduled appointment.
As a courtesy, we may send a reminder to each of our scheduled clients the day before a scheduled appointment using the information provided to us. In order to reach you, we may contact you by email, phone, or text messaging. It is the responsibility of the client to inform us of any change in personal information such as phone numbers, mailing addresses, e-mail addresses, and any other pertinent information. Please note that reminder calls may be made after the cancellation window has closed, and you may be assessed a no-show fee if you cancel your appointment.
For patients that have been charged a reservation fee for their appointment, canceling your appointment without a 24-hour notice or missing your appointment is grounds for forfeiting your reservation fee.
Package purchases and single treatment forms are signed by the client at the time of purchase and are non-refundable. No exceptions will be considered. Services are sold in packages to increase consistency and compliance of treatment regimen leading to enhanced outcomes. Package purchases are discounted and non-refundable.
Any unused portion of a package may be eligible for credit towards other services or products. Please be aware that the full retail price will be used to determine the amount of credit remaining.
Unused products purchased at our clinic may be returned within two weeks for a clinic credit only. The patient is responsible for return shipping. You may exchange an unused product within the 14-day grace period and pay the difference or receive a clinic credit for the difference of the purchase. The product is guaranteed to have a minimum expiration of 60 days from the date of purchase.
If any questions arise regarding funds available, treatment regimen, or a refund, our financial consultant will return your call within 3 – 4 business days.
For safety reasons, we ask that arrangements be made for supervision of any child under the age of 12.
Children of any age are not allowed in the laser room during treatment sessions.